Dress Code

Safety Policies

**Equipment Use**: All members must use pole and studio equipment as instructed. Misuse or reckless behavior will not be tolerated.

**Injury Reporting**: Injuries must be reported immediately to the instructor or studio staff. Appropriate first aid will be administered, and further medical attention will be advised if necessary.

Health and Hygiene Policies

**Cleanliness**: Members must maintain high standards of personal hygiene. Equipment and poles must be cleaned with provided wipes after each use.

**Health Checks**: Members should not attend classes if exhibiting symptoms of contagious illnesses. Members may be asked to provide health clearance in certain situations.

Class Scheduling and Attendance Policies

**Booking Classes**: Classes must be booked in advance through our website or studio app.

**Late Arrivals**: Members arriving more than 10 minutes late may not be allowed to join the class for safety reasons.

Membership and Payment Policies

**Fees**: Membership fees, class costs, and payment methods are detailed on our website. All fees are due as stated without exception.

**No-Show and Late Cancellation** Policy for Commitment Members at Pixie’s Pole Gym

At Pixie’s Pole Gym, we strive to offer our members top-notch classes and support them in achieving their fitness goals. To ensure fair access to our classes for all members, we have instituted the following no-show and late cancellation policy for our commitment members.

Definitions:

• No-Show: Not attending a class you’re registered for without cancelling at least 8 hours before the scheduled start time.

• Late Cancellation: Cancelling a class less than 8 hours before its scheduled start time.

• Blackout Period for Morning Classes: For classes scheduled to start before 12:00 PM, cancellations must be made by 8:00 PM the night before.

Policy Details:

1. Fee: A $25 fee can be charged to commitment members who fail to show up for a class or cancel less than 8 hours before the start time.

2. Notification: Members are required to cancel their class registrations through our [TeamUp: app, website, phone call, etc.] at least 8 hours in advance to avoid the no-show/late cancellation fee. Remember the blackout period for morning classes.

3. Quarterly Waiver: Each commitment member can receive a one-time waiver of the no-show or late cancellation fee every quarter, as a courtesy.

4. Payment: The no-show/late cancellation fee will be automatically charged to the member’s account on file. Members will be notified via email about this charge.

5. Disputes: If you believe a no-show or late cancellation fee has been incorrectly applied to your account, please contact us within 7 days of the charge to dispute it.

6. Repeated Offenses: Members who consistently miss classes without proper cancellation may face additional consequences, including suspension of booking privileges or termination of membership.

Why This Policy Is Important:

This policy is designed to maximize class availability and ensure that all members have the opportunity to attend our classes. No-shows and late cancellations prevent other members from being able to participate in classes they could have attended. Implementing this policy allows us to maintain fairness and accessibility for our entire community.

Membership and Payment Policies

**Fees**: Membership fees, class costs, and payment methods are detailed on our website. All fees are due as stated without exception.

Conduct and Behavior Policies

**Respect and Etiquette**: Respectful behavior towards all staff and members is mandatory. Bullying, harassment, or discrimination will result in immediate membership termination.

**Dress Code**: Appropriate athletic wear must be worn.

Privacy and Data Protection Policies

**Personal Data**: We commit to protecting your personal data. Details on data collection and usage can be found in our Privacy Policy.

COVID-19 Specific Policies

**Vaccination and Mask Policies**: Members are encouraged to follow the latest local health guidelines regarding vaccinations and mask usage.

**Social Distancing**: We maintain a limited class size to ensure social distancing is possible.

Guest and Visitor Policies

**Accompanying Guests**: Members may bring guests only if pre-authorized by the studio management. Guests must follow all studio policies.

Photography and Video Policies

**Consent for Photography**: Photography or video recording is allowed only with prior consent from all individuals involved.

Complaints and Grievances Policy

**Procedure for Raising Issues**: Members can raise issues or complaints to the studio manager either in person or via email at feedback@pixiespolegym.com. All concerns will be addressed promptly and confidentially.

We thank you for your understanding and cooperation with these policies. Should you have any questions or need clarification, please feel free to reach out to us.

Your dedication to fitness and well-being is what makes Pixie’s Pole Gym a special community. We look forward to continuing to support you on your fitness journey!